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Jewelry Care

When it comes to ensuring your piece from Twenty 3 looks its best for a lifetime and beyond, there are a couple of things you can do periodically for your new jewelry.

General Care Tips

  • Remove your jewelry before doing any heavy lifting or strenuous activity. This will help prevent scratches and other damage to your jewelry.

  • Avoid exposing your jewelry to harsh chemicals, including cleaning products, perfumes, and hair care products. These chemicals can cause damage to your jewelry and affect its appearance over time.

  • Store your jewelry in a safe and secure location when you're not wearing it. A jewelry box or other storage container with soft padding is ideal. Airtight bags will also help keep your jewelry away from natural elements.

  • Clean your jewelry regularly (see our jewelry cleaning info below). If you're unsure about how to clean your specific piece of jewelry, please reach out to us for guidance. 

Pear shaped alexandrite set in 14k rose gold with two trillion moonstone cabochons.

Jewelry Cleaning

Cleaning Your Ring at Home

When you are unable to drop your jewelry off with us for a deep cleaning, there are a few techniques that you can use at home to keep your jewelry shining.

  • Clean your ring with a soft-bristled brush (such as a soft toothbrush), warm water, and a mild soap or specialized jewelry cleaning solution. (If using a cleaning solution, be sure to follow the instructions on the package.)


  • Avoid using harsh chemicals or abrasive materials such as baking soda, toothpaste, steel wool, or abrasive sponges on any kind of jewelry as these can cause damage, chips and scratches to your ring.

Special Considerations

  • Metals: Gold and platinum are softer metals, and are more prone to scratches than harder metals such as tungsten carbide or steel. That being said, harder metals are not immune to being scratched, and we still recommend using soft and gentle cleaners on more durable rings.

  • Gemstones: If your ring contains gemstones, we recommend using a jewelry cleaner clearly marked as safe for the type of stone in your ring. Some gemstones are harder (diamonds, sapphires) or softer (emeralds, alexandrite) than others. Avoid using an ultrasonic cleaner at home unless you know your piece can withstand it. (Reach out if you're unsure.)

Professional Cleaning

Twenty 3 clients will receive 1 complimentary professional cleaning after your purchase. Beyond that, we provide cleanings for you for a fee of $30.

This can be nice to do before a big event, photo sessions, special occasions, and etc. Contact Paige to schedule a cleaning!

Person inspecting rings on a table with white cloth gloves on.
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